These Terms & Conditions govern your use of Cloud Elle’s services. By booking accommodation, subscribing to meals, or using our website, you agree to these terms.
Services Provided
We offer:
Student Accommodation
furnished/non-furnished rooms with Wi-Fi, utilities, and optional housekeeping.
Daily Meal Plans
fresh lunch & dinner on a subscription basis.
Community Living
access to shared spaces and activities.
Career Support (Coming Soon)
job search and work permit assistance.
Bookings & Payments
Accommodation bookings and meal subscriptions must be made via our website or official contact channels.
Payments are accepted in Euro (€) via secure methods.
All fees must be paid in advance unless otherwise agreed.
Refund & Cancellation Policy
Accommodation:
Cancellations made 14 days before check-in receive a full refund.
Cancellations made less than 14 days before check-in are charged 50% of the first month’s rent.
No refund after check-in for the first month.
Early termination requires 30 days’ notice; unused rent beyond that is refundable.
Meal Subscriptions:
Weekly plan: Cancel at least 48 hours before the next week starts for a full refund.
Monthly plan: Cancel at least 7 days before the next billing cycle for a full refund.
Refunds are not provided for partially used subscription periods unless due to service failure on our part.
Delivery Timings & Areas:Clearly specify delivery hours and the locations you serve.
State that delays may occur due to traffic, weather, or other uncontrollable events.
Food Handling Responsibility : Once delivered, customers are responsible for safe storage and reheating of meals.
Meal Changes & Menu Variations: Mention that menus may vary due to ingredient availability and seasonal changes.
State that exact portion sizes or garnishes may differ slightly from promotional photos.
Allergy & Dietary Disclaimer:Include a clause that customers must inform you of allergies and dietary restrictions at the time of order.
Add a disclaimer that while care is taken, meals are prepared in environments where allergens may be present.
Subscription Renewal & Payment:State that meal subscriptions automatically renew unless canceled within the required notice period.
Clarify payment cut-off times for weekly/monthly plans.
Order Modifications:Mention that changes to orders must be made before a certain deadline (e.g., 24 hours before delivery).
Non-Refundable Scenarios:Clearly list cases where refunds are not possible (e.g., customer not available to receive delivery, incorrect address provided).
Food Handling Responsibility:Once delivered, customers are responsible for safe storage and reheating of meals.
Delivery & Housekeeping:
Meal deliveries will be made to the address provided during booking.
Housekeeping is for common areas unless otherwise agreed. Residents can opt out for reduced cost.
Resident Conduct:
Respect property, staff, and fellow residents.
No illegal activities on premises.
Follow accommodation rules as provided upon booking.
Liability:
We are not responsible for:
Loss or damage to personal property.
Service delays due to events beyond our control (weather, strikes, emergencies).
Intellectual Property:
All website content and branding belong to Cloud Elle and cannot be copied without permission.
Governing Law:
These Terms are governed by the laws of Ireland.
Contact
email ID: stay@cloudelle.ie
Contact: +353899691001
Address: 12A LOWER MAIN STREET
LUCAN
DUBLIN, K78 X5P8,
Ireland
