Privacy & Policy

At Cloud Elle (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://ua.cloudelle.ie/ and our services, including student accommodation and daily meal subscriptions.

Information We Collect

We may collect the following types of information:

Personal Details

Name, date of birth, contact number, email address, nationality.

Accommodation Details

Booking dates, room preferences, payment history.

Meal Subscription Details

Chosen plan (weekly/monthly), dietary preferences, delivery address.

Payment Information

Processed securely via payment providers (we do not store card details).

Technical Data

IP address, device type, browser type, and cookies

Communication Records

Emails, support requests, and feedback.

How We Use Your Information

We use your information to:

• Process bookings and meal subscriptions.
• Communicate updates, confirmations, or service-related notices.
• Maintain records for billing and legal compliance.
• Improve our services and website functionality.
• Send promotional updates (only with your consent).

Legal Basis for Processing (GDPR)

• Contract necessity : to provide requested services.
• Legitimate interest : improving services and customer experience.
• Legal compliance : tax and record-keeping
• Consent : for marketing communications.

We do not sell or rent your data.

Data Retention

We store your personal information only as long as needed to provide services or meet legal obligations.

Your Rights (GDPR)

You have the right to:

• Access, update, or correct your data.
• Request deletion (“Right to be forgotten”).
• Restrict processing.
• Object to marketing communications.
• Request data portability.

For requests, email us at stay@cloudelle.ie

Cookies

Our website uses cookies to improve browsing and user experience. You can disable cookies in browser settings.

Data Security

We use encryption and secure servers. However, no method of online transmission is 100% secure

Data Security

We use encryption and secure servers. However, no method of online transmission is 100% secure

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Contact Us

email ID: stay@cloudelle.ie

Contact: +353899691001

Address: 12A LOWER MAIN STREET
LUCAN
DUBLIN, K78 X5P8,
Ireland